Terms of Service

These terms are between PLYX and the business whose account this is. By creating an account, or by using PLYX on behalf of a business, you agree to them, and you confirm you are allowed to agree to them for that business.

If you do not agree, do not use PLYX. If you have already started, close the account and write to us and we will delete your data.

PLYX is software for running a business: customers, products, quotes, orders, invoices, payments and a record of what changed. It includes an AI that answers questions about your data and can build new parts of the system when you ask it to.

PLYX is not an accountant, a bookkeeper, a lawyer or a tax adviser. Numbers it produces are a tool for running your business, not professional advice, and not a substitute for having your books done properly.

PLYX is in active development. Features change, some are incomplete, and some will be removed. We will tell you before removing something you rely on.

Two limits worth stating plainly, because they affect real businesses:

• PLYX applies a single combined tax rate per document. If your business charges two separate taxes or has items taxed differently, check every document before you send it.
• PLYX does not yet track purchases, bills or expenses, so it cannot produce a profit figure or a complete set of books on its own.

Keep your own records, and check anything you would not want to be wrong. That is true of all business software, and more true of software this new.

Keep your password to yourself and tell us quickly if you think somebody else has it. You are responsible for what happens under your account and under the accounts of people you invite.

Roles decide what people on your team can do. Giving someone the owner or admin role gives them power over your business data, so give it deliberately.

Everything you put into PLYX stays yours. We claim no ownership of it, we do not sell it, and we do not use it to train AI models. How we handle it is set out in the Privacy Policy.

You can export your records to CSV from any list, at any time, without asking us. If you leave, you take your data with you.

You give us permission to store and process your data only so far as it takes to run PLYX for you, including sending what is needed to our AI provider to answer your questions.

The AI can read your data and propose changes. It cannot make a change on its own: a person confirms every action, every change is recorded, and every change can be undone.

Custom screens are an exception worth understanding. If you approve one that can change data, it is allowed to make those changes from then on without asking each time. PLYX shows you exactly what it can look at and change before you approve it. Read that screen.

AI output can be wrong. When you confirm an action you are the one making the change, and you are responsible for it. Check figures before you act on them, especially anything you are sending to a customer or filing with anyone.

Do not use PLYX to:

• break the law, or help anyone else do so
• store data you have no right to hold
• attack, overload, reverse engineer or probe the service
• resell PLYX or pass your account to someone else without asking us
• send anything through PLYX that the recipient has not agreed to receive

If you are keeping personal information about your own customers in PLYX, that is normal and expected, and complying with the privacy law that applies to you is your responsibility.

We work to keep PLYX running and we do not promise it always will be. There is no uptime guarantee. PLYX needs an internet connection and does not work offline.

We take backups, and you should not treat PLYX as your only copy of anything you cannot afford to lose.

Where a plan is paid, the price, the billing period and what is included are shown before you are charged. Fees are charged in advance and are not refundable for time already used, except where the law says otherwise.

We will give you at least 30 days’ notice by email before changing a price for an existing customer. You can cancel at any time and keep access until the end of the period you have paid for.

You can close your account whenever you like. Export anything you want first.

We can suspend or close an account that breaks these terms, that is not paying, or that puts the service or other customers at risk. Unless the law prevents us, we will tell you why and give you a chance to fix it and to get your data out first.

PLYX is provided as it is. To the extent the law allows, we make no warranties beyond those we cannot exclude, including that it will be uninterrupted, error free, or that its output will be accurate.

To the extent the law allows, we are not liable for lost profits, lost revenue, lost or corrupted data, or indirect or consequential loss. Our total liability for any claim is limited to what you paid us in the twelve months before it arose, or one hundred Canadian dollars if you have paid us nothing.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

We may update these terms. If a change matters to you we will tell you in the app or by email before it takes effect, and the date at the top will change. Continuing to use PLYX after that means you accept the new version.

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia have jurisdiction, and both of us agree to that.

If any part of these terms turns out to be unenforceable, the rest still stands.

Questions: [email protected].